Scottish Hydro Electric

Scottish Hydro Electric has been supplying energy in Scotland for decades and it
forms part of Scottish and Southern Energy (SSE) Group. The group has a largest
distribution network in the UK and serves over 7.7 million customers. The other
partners of the Scottish and Southern Energy Group include Atlantic Electric and
Gas, Southern Electric and SWALEC. SSE has been considered to be one of the best
energy suppliers in UK. SSE also is responsible for generation of a major portion of
renewable electricity in UK.

To switch to Scottish Hydro Electric or compare its tariffs click here

Important Contact Phone numbers

You can switch to Scottish Hydro Electric by calling 0800 223 377between 8am to
8pm Monday to Friday and 8am to 2pm Saturday.
Calling this number is free.

Welcome phones Service 0800 107 3202 (free call).Open 8am to 8pm Monday to
Friday and 8am to 2pm Saturday.

General enquiries

Electricity : 0845 300 2141, open 8am to 8pm Monday to Friday and 8am to 2pm
Saturday.

Gas: 0845 755 2233, open 8am to 8pm Monday to Friday and 8am to 2pm Saturday.

Phone service: 0845 300 2312, open 8am to 8pm Monday to Friday and 8am to 2pm
Saturday.

To report a power cut or gas leak

Electricity: 0800 300 999 (free call), open 24 hours a day, every day of the year.
Gas Emergency: 0800 111 999 (free call),open 24 hours a day, every day of the year.

Extra services

Meter line 0800 220 995 (free call) To give the company a meter reading, to amend
your bill or give a reading for your next bill.
Open 24 hours a day, every day of the year.

Careline :0800 622 838(free call)
Information about special services for the elderly, disabled or chronically sick. Open
8am to 6pm Monday to Friday and 8am to 2pm on Saturday.

Text line :0800 622 839 (free call) For text phone users, customers with hearing or
speech difficulties. Text line is for typed messages only. Open 8am to pm Monday
to Friday and 8am to 2pm on Saturday

Energy line: 0845 777 66 33 For information and advice on using energy wisely.
Open 8am to 5pm Monday to Friday. The company may monitor your call to help
improve their customer service. Talk and BT customers will be charged a maximum
of 2p per minute and a set up fee of 6p. If you use another telephone service provider
you should check for the call costs.

Online enquiry

Online enquiry can be made by using a standard form given by the company. Click
here to complete the online enquiry form. One adviser of the company will respond
with in 48 hours.

Moving home

Scotish hydro electric can continue to supply once the details of move is intimated
to the company along with new address. A new energy supply account will be set-up.
The required information can be provided online by using their online form.

You can also order items like new washing machine or fridge freezer online for the
new home. The company claims to offer a saving of 30 % on such purchases.

On the day of move note down the electricity and gas final meter readings. Similarly
take the electricity and/or gas meter readings at the new home and call Scottish
Hydro Electric and intimate the readings. The company will send a final bill for the
old home and start a new account for the new home.

Prices
The company claims that the customers on an average , using dual fuel, paid around
£320 less than they would have done if they had been with Scottish Gas

Scottish Hydro Electric reduced gas prices by 12% from March 2007 and electricity
prices by 5% from 1st April 2007.

Dual Fuel Customers will receive only one bill for gas and electricity from Scottish
Hydro Electric and they have the option to manage their accounts online .

Rating of Scottish Hydro Electric
During a survey by uSwitch among the customers during April 2007 the SSE has
been selected as the best energy suppliers among six major companies in UK. The
survey was conducted for value for money, best deal for the customer, customer
service, billing service and transfer process. The overall rating was of the order of
70%.

Comparison of Gas and electricity tariff

After deregulation of gas and electricity market in 1999, it has become easier to
switch from one company to another with out any difficulty. You can compare the
prices of various suppliers and select a most profitable company. To change your
company please click here

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