Scottish and Southern Electric

Southern Electric is one of the oldest energy companies in UK and serving the people
of England for many decades. It is now a part of Scottish and Southern Energy group
(SSE). SSE, one of the UK’s premier suppliers of Gas and Electric energy, is
composed of Swalec in Wales, Scottish Hydro Electric in Scotland, Atlantic Electric
and Gas and Southern Electric in England. The group is serving more than 7.5
million customers in a largest distribution group of UK. It is an FTSE 100 company.
SSE also has a gas storage capacity equalling 9% of the UK’s gas storage capacity.
Also they generate 10% of the electricity being distributed in the country.

To switch to Southern Electric or compare its tariffs click here

 

 

Contact Telephone numbers for Southern Electric

General enquiries

Electricity: 0845 7444 555 (local rate call)
Open 8am to 8pm Monday to Friday and 8am to 2pm Saturday

Gas: 0845 758 5401 (local rate call)
Open 8am to 8pm Monday to Friday and 8am to 2pm Saturday.

Phone service: 0845 300 2311 (local rate call)
Open 8am to 8pm Monday to Friday and 8am to 2pm Saturday.

Switching to Southern Electric: 0800 117 116 (free call)
Open 8am to 8pm Monday to Friday and 8am to 2pm Saturday.

Welcome Phones Service: 0800 107 3203 (free call)
Open 8am to 8pm Monday to Friday and 8am to 2pm Saturday.

Power cut or gas leak reporting

Electricity : 0845 770 80 90 (local rate call)
Open 24 hours a day, every day of the year.

Gas Emergency: 0800 111 999 (free call)
Open 24 hours a day, every day of the year.

Additional Services
Meter line :0800 220 995 (free call) To give the company a meter reading or to
amend your bill or give a reading for your next bill.
Open 24 hours a day, all days of the year.

Care line :0800 622 838 (free call)
You can call this number for obtaining information about special services for the
elderly, disabled or chronically sick.
Open 8am to 6pm Monday to Friday and 8am to 2pm on Saturday

Text line: 0800 622 839 (free call)
For text phone customers having hearing or speech difficulties . Text line is for
typed messages only.
Open 8am to 6pm Monday to Friday and 8am to 2pm on Saturday

Energy line: 0845 777 66 33 (local rate call)
For information and advice on using energy.
Open 8am to 5pm Monday to Friday.

The company will monitor your call to help improve their customer service. Talk
and BT customers will be charged a maximum of 3p per minute for 0845 calls. A call
set-up fee of 3p per call will apply. If you use another telephone service provider
please verify the rates..

Online Contact

The customers can use a standard form available in the website of the company . You
can also use the link Contact Form and send your online enquiries.

Moving home
Southern Electric can continue the service, if you move to a new home. You have to
inform the company in advance. You can intimate the new address on line using the
company’s form. Click here. for more details.

If you want to have talk with Southern Electric or shield, you can use the following
numbers and notify of your move to the company in advance.

Talk with Southern Electric : 0800 107 3203
shield : 0845 078 6771

On the day of moving
Record your last meter readings of Gas and Electricity on the day of leaving. Also
read the initial meter readings at your new home and provide the details to the
company. They will send you the final bill for your old residences and set-up a new
account at the new home based on the readings given by you.

Prices
Southern Electric reduced the gas prices by12% from March 2007 and electricity
prices by 5% from April 2007 in line with the parent company Scottish and Southern
Energy.

Special offers
Southern electric offers RSPB green tariff, in association with Royal Society for
Protection of Birds. When a customer switches to Southern electric for both gas and
electricity a portion of the initial payment, ú20, is contributed to the RSPB. An
additional contribution of ú10 is also made to RSPB every year as long as the
customer stays with the company.

Payments
Southern Electric issues single bill for the duel fuel customers.
and give them the option to operate their accounts online.

Comparison of Gas and electricity tariff

After deregulation of gas and electricity market in 1999, it has become easier to
switch from one company to another with out any difficulty. You can compare the
prices of various suppliers and select a most profitable company. To change your
company please click here

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