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Npower limited is a part of RWE group who operates and manages low-cost coal, oil and gas powered power stations. The group is also engaged in the development of innovative technologies related to energy generation and offer specialised serviceson the construction, commissioning, operation, and maintenance aspects of power stations.

To switch to nPower or compare its tariffs click here

The npower combines the electricity and gas supply businesses of MEB Calortex,
MEB Power line, National Power Energy Direct, Independent Energy, Yorkshire
Electricity and Northern Electric & Gas. Npower is one of the biggest energy
suppliers and has about 6.8 million customers in UK. It is observed based on a
customer survey that the company is the fifth energy supplier in UK.

Features of npower services

Npower Limited supplies electricity generated from fossil fuels to the residential,
commercial and industrial sectors. The company also is engaged on the development
of ‘green energy’ technology.
No service charges are included in the customers bills and only the cost
of consumption is charged.
The customer can maintain the account online by receiving online bills, submitting
meter readings and also making online payments. A regular online account is allotted
to each customer.
All discounts offered by the company are credited to the customer’s account.

Prices
The company has reduced the Gas and Electricity prices by 16% and 3% respectively.
They have also offered an additional discount of £21 to the new customers, who
signup for the duel fuel plan.

A regular discount of £80 is offered to those who stay with npower through 12 moths
and using both gas and electricity.

A discount of £20 per month is offered if only GAS or Electricity is used from
npower.

Contact Details
The company is registered in England and Wales with the registration number 3653277

Head Office
npower centre
Oak House
Bridgwater Road
Warndon
Worcester
WR4 9FP
Telephone: 01793 877 777

Registered Office:
Npower Limited
Windmill Hill Business Park
Whitehill Way
Swindon
SN5 6PB
Telephone: 01793 877 777
Fax: 01793 892525

General Enquiries

Email: helpline@npower.com

You can contact the customer service by sending Email or use their standard form.
Some important Telephone numbers

Your customer service number is printed on the bill by the company. You can contact
them on Mondays to Fridays between 8.00 AM to 8.00PM and on Saturdays between
8.00AM to 6.00PM.

You can also send your enquiries to the following postal address:

PO Box 93
Peterlee
SR8 2XX

You can call npower using 0845 603 0652 for enquiries on gas and electricity using the
minicom system.

The calls to the above number is monitored and recorded for training and security by the
company. The charges of using BT land lines are up to 5p per minute. The calls with other
operators vary.

Complaints:
You can write to the company on any complaint that you may have . If your
complaint is not resolved with in 12 weeks you can contact the Energy Supply
Ombudsman, who can attend to your problems in an impartial way.

Telephone number: 0845 055 0760* or 01925 530 263

Text phone: 18001 0845 051 1513* or 18001 01925 430 886

Email: enquiries@energy-ombudsman.org.uk

Energy watch

You can also contact energy watch for assistance, which is an independent
organisation for watching gas and electricity

Telephone number: 08459 06 07 08
Text phone: 18001 08459 06 07 08
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Gas emergency

Call for gas emergency service.0800 111 999 (free).

Electricity emergencies

Contact the local electricity distribution company, who is responsible for the power supply in
your area.

Comparison of Gas and electricity tariff

After deregulation of gas and electricity market in 1999, it has become easier to
switch from one company to another with out any difficulty. You can compare the
prices of various suppliers and select a most profitable company. To change your
company please click here