EDF Energy
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EDF Energy owns and manages electricity distribution in south and east of England. They are one of the largest energy suppliers in UK with a manpower capacity of more than 12,000 employees. EDF Energy have around 5.1 million customers and the company is a subsidiary of the EDF SA, a largest energy group of Europe. EDF Energy operates various types of power stations that include coal-fired and gas-fired power stations, private CHP plants and wind farms. The company was formed during 2002 after the acquisition of Seeboard energy, London Energy, SWEB Energy and 2 Coal Fired Power Stations and a CCGT Power Station. |
To switch to EDF Energy or compare its tariffs click here
The company is organised in to three major groups.
Customers Branch of the company deals with residential, SME and business customers.
Energy Branch looks after electricity generation and related business.
Networks Branch carries out electricity distribution.
Contact Details:
General enquiries
For general enquiries you can write to :
EDF Energy
40 Grosvenor Place
Victoria
London SW1X 7EN
Tel: 020 7242 9050
Or you can email on info@edfenergy.com
Call 0800 096 2270 for enquiries about meter reading, billing or for changing your supplier to
EDF Energy. Alternatively you can use the General Enquiry form of EDF Energy.
You can contact EDF through email for dual fuel (Electricity and Gas) service, Energy
Efficiency advice, Priority service, Electricity Pre Payment, Gas Pre Payment, Home movers
Advice, Green Tariff, Meter reading problems, Payment enquiries, Home improvements and
general information by using the dedicated forms available at their site.
Email ID for general correspondence : customer_correspondence@edfenergy.com
Some important Telephone numbers:
Power cut & emergency:
London including Greater London: 0800 028 0247
East of England including Essex, Suffolk, Norfolk, Cambridgeshire, Hertfordshire,
Bedfordshire and Buckinghamshire: 0800 783 8838
South East of England including Kent, Surrey and Sussex:0800 783 8866
Contact Details for Repair Works and other issues related to electricity
networks operated by EDF Energy
Customer Relations Manager in London and the East of
England: 0845 767 3673
Postal Address:
Customer Relations Manager,
EDF Energy, Fore Hamlet,
Ipswich,
IP3 8AA
Customer Relations Manager in the South East: 0845 600 3390
Postal address:
Customer Relations Manager,
EDF Energy, PO Box 417,
East Grinstead,
West Sussex RH19 3ZE
or email Customer Relations: customer.relations@edfenergy.com
Energy Supply Ombudsman
You can also contact Energy Supply Ombudsman (www.energy-ombudsman.org.uk). Energy
Supply Ombudsman is empowered to resolve customer disputes as an independent body.
Prices
EDF Energy has effected a 10.2% reduction in gas prices with effect from 15th June
2007. There was no change in electricity prices.
Customer rating
It is claimed, based on a customer satisfaction survey during April 2007, that EDF
Energy secured an overall customer satisfaction of 59% and is placed as second best
energy supplier out of six major suppliers.
Comparison of EDF Energy charges with other suppliers.
After deregulation of gas and electricity market in 1999, it has become easier to
switch from one company to another with out any difficulty. You can compare the
prices of various suppliers and select a most profitable company. To change your
company please click here