British Gas
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As a British -owned company, British Gas, forms part of the Centrica Group. British Gas provides gas, electricity and home repair services to millions of customers in Scotland, Wales and England. British Gas is the UK’s leading energy and Home Services provider. British Gas operates as Scottish Gas in Scotland and Nwy Prydain in Wales. |
To switch to British Gas or compare its Tariffs click here
Contact address:
Centrica plc - registered office and corporate headquarters
Centrica plc
Millstream
Maidenhead Road
Windsor
Berkshire
SL4 5GD
Email
customerservice@britishgas.co.uk
British Gas General Correspondence Address
PO BOX 3055
EASTBOURNE
BN21 9FE
Complaints Address
PO BOX 3054
EASTBOURNE
BN21 9FD
Important services with contact details
For Gas & Electricity applications call 0845 600 6113.
For new Gas Supply call British Gas or, if you need a new gas supply or meter
installed in your property call 0845 955 5510.
For General enquiries call 0845 955 5200
You can open an on line electricity and gas account by calling
0845 600 5122.
24-hour Gas Emergency Service
If you have a gas leak or need to report a dangerous situation, call immediately 0800
111 999.
Electrical Emergencies
Contact your local electricity network operator. He is supposed to look after the safety and security of your electricity supply.
Gas Electronic Token meter
British Gas offers prepaid Gas Electronic Token meter. For enquiry regarding your
gas prepayment meter please call 0845 955 5700 or you can visit
www.britishgas.co.uk/prepayment.
Electricity Pre Payment meter
British Gas also offers Prepayment meter for electricity consumption. If you have an
enquiry regarding your electricity prepayment meter , you can call 0845 955 5600 or
you can visit www.britishgas.co.uk/prepayment
Pay Point outlet enquiries
You can visit www.paypoint.com/locator.htm for pay point out let enquiries.
Energy efficiency
By calling the British Gas at 0845 602 0155 or visiting
www.britishgas.co.uk/energy-efficiency you can analyse your fuel bill and try to
reduce expenses.
British Gas Bonds
British Gas offers one bond for each Gas and/or Electricity account held with British
Gas as on 2nd October 2006. For more information call Customer Care Line 0845 078
0071 or you can visit www.britishgas.co.uk/bonds
Energy Theft
I case you come across meter tampering and energy theft call
0800 587 2737. It represents a danger to life and property. It’s also illegal.
Central Heating Breakdown
British gas maintains your boiler as and when required
call .0845 600 5100 and an engineer will be sent to your house
Emergency Heating Repairs
British Gas attends to your central heating problems for an upfront fixed price. Call
08450 777 111 for more information.
New or replacement Boiler enquiries.
If you want to replace your Boiler or adding to you central heating system British
Gaskin help. Call 0845 600 9400*
Home movers
British Gas can help to transfer your account as and when you shift your house. Call
for more information 0845 600 6229
Calling From Abroad
For contacting British Gas from out side of UK call : +44 113 338 1022
Welsh Speaking people can contact British Gas by calling 0845 603 2300
Energy Supply Ombudsman
If you have any problems to be solved or if there is a complaint ageist the British
Gas, energy Supply Ombudsman may be able to help
by calling 0845 055 0760 or 01925 530263
Fax:
If you want to send a fax to Ombudsman use the following numbers:
0845 055 0765 or 01925 530264
Textphone
18001 0845 051 1513 or 18001 01925 430886
e-mail: enquiries@energy-ombudsman.org.uk
website: www.energy-ombudsman.org.uk
Energy Watch
You can contact energy watch on 0845 906 0708*(text phone: 18001 08459 06 07 08)
or visit them at www.energywatch.org.uk
Minicom( Text Phone)
Customers who are hard of hearing can use 0845 600 8500 They should have
atextphone. Please note that this line will NOT accept incoming voice call
Gas prices at British Gas:
British Gas effected price reduction twice during the year. The latest reduction was
6% for Gas 3% for electricity. This reduction was applied toBritish Gas’s standard and
price guarantee plans only.
Dual Fuel Advance Payment plan
British Gas claims that advance payment can help you to save 10% on gas bill and
4.5% on electricity bill annually. This will certainly save time and effort. Since
British Gas has now removed the standing charge on all their accounts, you only pay
only for what you use. But one has to look this aspect of paying in advance from the
point of view of cash flow and one’s financial conditions.
Customer rating for British Gas
Based on a customer satisfaction survey conducted by uSwitch in April 2007, the
customer satisfaction was of the order of 55%. British gas was rated as best with
respect to Meter reading services and attitude towards the environment.
Comparison of British gas charges with other suppliers.
After deregulation of gas and electricity market in 1999, it has become easier
to switch from one company to another with out any difficulty. You can compare the
prices of various suppliers and select a most profitable company. To change your
company please click here