Youswitch

Atlantic Electric and Gas became part of the Scottish and Southern Energy Group on  the 28th April 2004. They are the seventh largest supplier, serving about 6 million  customers across the UK.

Atlantic Electric and Gas is located at Perth and is a major supplier in UK for the past
5 years.

The company’s contact information is given below:

Postal Address:
Atlantic Electric and Gas.
PO Box 7506,
Perth,
PH1 3QR

Some important contact telephone numbers are given below:

0845 073 3030(General enquiries)
0845 073 3030(Electricity)
0845 678 0055(Gas)
0800 028 3028 (Switching)
0800 107 3205 (Meter line)
0800 622 838 (Caroline )
0800 622 839(Text line)
0845 777 6633 (Energy line)

Email customerservice@atlanticeg.co.uk

The company supplies Dual Fuel and Economy 7.

The packages comprise of Electricity Domestic Standard, Electricity Economy or Gas
Standard.

If your consumption is very little, where electricity is used only during the night better
to select to Domestic Standard

If the house hold use over 15% of their consumption at night, the supplier gives a
discount for 7 hours each night. This facility may be utilised by selecting Electricity
Economy.

Gas Standard is suitable for all homes with mains gas. In this package the charges are at
unit rate and there is a service charge on daily basis.

There is also a Nil Service Charge for those who only wish to pay for the units they have
actually used. There are three types of rates viz. primary, secondary and follow-on.

Billing and payments:

The company offers one month’s free energy for customers who sign up to Atlantic
online and opt to pay by direct debit. They also offer an e-billing service, allowing
you to manage bills and submit meter readings online.

There are different payment facilities in place as discussed below:

Direct Debit, which enable you can authorise the company to deduct from your bank
account automatically,

Phone banking, enables you to call your bank and give instructions over telephone

By debit card, just call 0845 073 3030 and pay using your debit card.

By post, You can send your cheque by post.

Nat West Bank accepts cheque or cash at any branch. You can also pay through a
different bank but you may have to pay a fee.

You can also in shops with Pay Point.

Post office, you can pay cash in any post office by paying their fee

The following special services are offered by the company:

There is a facility for sick and disabled customers. There is a Home energy care
register with the company. The needy can register for specific energy needs and
receive Care line services. The contact phone number for the service is 0800 622
838(Care line)

For those who have hearing and speech difficulties there is a Text line: 0800 622
839. .

Large print or Braille bills for blind or partially sighted customers are provided.

Talking Bills - bills read over the phone for those who have trouble reading or seeing.

If required the bill can be sent to a friend or relative

If you rely on your supply for medical equipment, suitable notification will be made,
in the event of a power cut.

Necessary information on special appliances or adapters and controls will be provided
by the company, to help you with your appliances

Changing the Company:

After deregulation of gas and electricity market in 1999, it has become easier to
switch from one company to another with out any difficulty. You can compare the
prices of various suppliers and select a most profitable company. To change your
company please click here